Ticknovate
Mobile Point of Sale
Sell and scan tickets on the go
Ticknovate, 2019 - 2021
The team:
David Orridge: Senior Designer
Olha Korchysta: Android Developer
The Challenges
Ticknovate Mobile POS has to sell and scan tickets for a variety of tourism and transport companies.
Use cases needed to be considered for a variety of staff and a variety of companies.
The content had to be fed from the Ticknovate SASS admin portal which allows for:
Service management and complex routes
Variable product pricing
Upsell between products
Promotions and combos
The work
Personas considered
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Booth Worker, Event
Needs to sell tickets quickly to a cue of people
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Entrance Attendant, Event
Scanning people for entry. Redeeming at speed is important.
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Rental attendant
Needs to scan customers to access a boat and return customer deposits as they leave.
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Hop on Hop off attendant
Needs to sell tickets to customers and scan tickets for entry.
Industries considered
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Hop on Hop off
POS device stays with the bus and has to be mobile to be kept near the driver or held by the attendant to sell tickets and scan previously bought tickets at each stop.
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Ferry
POS device needs would be used to scan tickets for onboarding and to view booking details while onboard.
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Small vehicle rental
POS needs to serve in selling to a cue of customers. Scan purchased tickets. Handle deposit refunds
Quick sales run through
Some UI features that support the persona use cases
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Adaptable home screen
Tabs change to list the companies services and events.
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Autocomplete
Speed up purchasing with an autocompleted event details
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Payment actions
After purchase actions that suit a number of use cases.
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Scan result
Flag tickets that are for a different location or time
Results
3
Partners selling tickets for events, travel and rental
1000+
Tickets sold and redeemed daily
“adding on a mobile POS has empowered sales and service, Customer service is no longer bound to a booth, it has enabled new ways of serving customers for a better experience."
The Process
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interviews
Stakeholder & employee interviews and synthesis
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Persona definition
Define staff roles, responsibilities, typical issues and requirements.
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Experience Workshop
Remote Customer Experience Workshop using Miro
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Design
Design initial launch version with daily stakeholder feedback loop